Privacy & Cookie Policy

Last updated: 28 October 2026

1. Who we are

Reliable Cycles (“we”, “us”), 88 Voortrekker Street, Klerksdorp, handles personal information in line with the Protection of Personal Information Act (POPIA). Our information officer is the owner of Reliable Cycles. You can reach them on 084 786 7499.

2. What we collect

• This website doesn’t ask for your personal details. There are no forms, accounts or online orders.
• If you call or WhatsApp us, we’ll see your phone number, your name (if you share it) and your messages. We only use them to answer your question or help with a purchase.
• Our hosting provider processes technical information, such as your IP address and browser details, to deliver the website and protect it from abuse.

3. How we use and share it

We only use your information to help you, for example to answer a question, reserve a bike or deal with a warranty. We don’t sell it or share it with anyone, unless the law requires it. WhatsApp messages are handled by WhatsApp under its own privacy policy.

4. Your rights

You can ask us what personal information we hold about you, and ask us to correct or delete it. Contact us on 084 786 7499. If you’re unhappy with how we’ve handled your information, you can complain to the Information Regulator at inforegulator.org.za.

5. Cookies

• This website doesn’t use advertising, analytics or tracking cookies.
• Google Maps: the map on our home and contact pages is provided by Google, which may set its own cookies when the map loads. See Google’s privacy policy.
• Our staff login area uses one essential cookie to keep staff logged in. Visitors never receive it.

You can block or delete cookies in your browser settings.

6. Changes

We may update this policy from time to time. The latest version will always be on this page. See also our Terms & Conditions.